Note:
This applies to customer comments only.
- Comments older than 30 days will be automatically marked as expired.
- For better tracking, you can click Mark as resolved once the issue is addressed.
Technical Issue:
- If this is a technical complaint, please assist the customer as soon as possible.
- To help resolve the issue efficiently, ask the customer for a screenshot, and include one yourself if needed.
- If you need to send any files (e.g. updated models or fixes), do not use the comment section — send them directly to the customer’s email address.
Refund Request:
- If you believe a refund is appropriate, please submit the request to the admin using the contact form — on behalf of the customer:
https://3dbrute.com/contact-us/
- In the form, select the issue type: Refund, and include details such as the order ID and reason for the refund.
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